'The UX Dance' shows how humans and technology are forming new, intimate relationships - and why you need to learn this new art and science for your online programs. The UX Dance and emotional design demonstrates how: Human emotion, cognition, and behavior drive your online results. Emotional Design points toward the future of influencing … [Read more...]
Learn about: Progressive HCI
Progressive HCI Study is a way of doing business and a standard of operational practice that never stops. For all the Fortune 500 companies I’ve taught and consulted with in the last 20 years, the ones that find the greatest online success are the ones that committed to making the study of HCI a non-negotiable, permanent, and non-discretionary … [Read more...]
Learn about: The Doer
'The Doer' is a research and user modeling approach that uncovers how, when, why, and where real people reach for you online - and how to provide the best user experience when that happens. The Doer demonstrates how: The Buyer Buys, the Learner Learns, the Player Plays, and many more 'Doers'. To ensure your online presence meets user … [Read more...]
User Experience Insight: Learn about User Dialog
'User Dialog' will help you create new levels of insight, intimacy, and appreciation for those in control of your online success - your users. User Dialog demonstrates how: To learn - in depth, in detail - the lives and needs of those you serve. Face to face with users is the right way to create the best user experience. To conduct a … [Read more...]
Learn about: The UX Dance
'The Dance' shows how humans and technology are forming new, intimate relationships - and why you need to learn this new art and science for your online programs. The Dance demonstrates how: Human emotion, cognition, and behavior drive your online results. Emotional Design points toward the future of influencing people through their … [Read more...]
See the full, complete picture of all human-computer interactions with User Experience Analytics
All the services that I've described here – Usability, Usefulness, Functionality, and Seamlessness – are essential to successful interactions with visitors, prospects, customers, and users. Optimizing each of those human-computer interactions is necessary but not sufficient – if you leave out any one of them, you sub-optimize or break the others. … [Read more...]
User Story Mapping: ‘Narrative’
This aspect of narrative is really essential - narrative is very much like what is implied, which is the story of your users' lives and what they do and want day to day. User story mapping will help you construct the exact flow and the journey that real people take through your systems. There are two stories that are most important in this … [Read more...]