Explore the e-Workshop Video Series BELOW, or –
Download the e-Workshop and e-Toolkit as PDF
- These are the methods used by the pros to drive billions in online sales
- What you don’t know and can’t see is hurting you online right NOW
- Get inside the minds and lives of YOUR users and what drives them
- Your answers are here: Real people, real world, real needs, real time
- Includes in-depth road-maps, learning, tools, resources, methods, and science
Make the invisible visible now.
BONUS: Want more secrets to online success? Get ’em HERE.
Do you like what you’ve seen or experienced so far about this Workshop? There’s more, and it’s yours free by doing me one small favor. These are methods that I continue to develop with Fortune 500 clients around the world, and that I’m sharing for the first time with this HCI Workshop:
- The Users’ Dance: the new science of users’ emotional connections to YOUR online programs
- Functional Integrity: build in the necessary technical quality for the many devices in the world
- The Dialog Intensive: how to re-invent discussions with users and refine your view of their world
- How the Doer Does: uncover where, how, when, why you show up in the real world, real time
Intro to HCI and this e-Workshop and e-Toolkit (13 minutes):
How to take your online endeavors, your business, and yourself to the next level:
- Discover the Art and Science of Human-Computer Interactions.
- Learn seven basic principles and practices for online success.
- Get four more leading-edge approaches to mastering the digital realms.
- Find out how real people interact with you online, and how to make it rock.
- Do the right thing online for your users, your colleagues – and you.
In-depth: The Five Core Truths of Human-Computer Interactions (12 minutes):
Your success online and how well you engage real people is driven by five essential principles in today’s world:
- Much of our success now arrives online.
- Humans and their actions determine everything online.
- Humans and their online actions are invisible.
- Online failure is a common agony and the causes are invisible.
- The science of HCI will make it all visible. This e-Workshop will show you the best tools and methods to find new success in your endeavors.
Core HCI Framework
The Fundamentals and Advanced Topics: The HCI Framework for Online Success
I’ve organized Human-Computer Interactions and how it impacts your success and your business, into a 4-part Framework: The Human, The Computer, The Interactions between them, and the Methods of Inquiry to move them from invisible to visible – because the vast majority of those interactions are hidden, and that’s one of the biggest challenges of succeeding online.
Learning and Applications for The HCI Framework:
Human in HCI: User Narratives
All that you offer and present to your users must take into account and integrate smoothly with them as they live their lives moment to moment, day to day. It’s all about the story of who they are, what they want and need, and how they go after it. It’s a big picture view of real people, in the real world, doing real things, independent of you and your concerns.Learning and Applications for User Narratives:
Computer in HCI: Usable
Ease of use and usability include the traditional, long-standing science of ease-of-use and usability. It’s the most fundamental discipline here, and I’ll show you a number of principles and practices around Usable. It impacts all the other principles and methods here, and will help ensure your online success and your users’ satisfaction.Learning and Applications for Usable:
Computer in HCI: Seamless
This demands that all your systems allow users easy movement across any online location that you offer them – web, email, apps, phone, your sales team, your order tracking, everything. Any friction or barriers between those means lost users, lost business or sales, higher costs, and greater hassle for everyone. It’s one of the most common causes of lost opportunity online.Learning and Applications for Seamless:
Interactions in HCI: Useful
This is all about relevance, meaning, and providing what the user cares about. The easiest to use, most functionally perfect, most seamless system is meaningless if it doesn’t offer things of interest and value to users, and if it doesn’t provide tools, functions, and features that help the user make sense of and navigate all that’s included.Learning and Applications for Usefulness:
HCI Methods of Inquiry: Quantitative
This includes structuring and measuring task completion by users, gathering data about user behavior either small scale, or on a massive scale, and all scales in between; and then knowing how to analyze the data and the results. Many excellent tools are now available – from the very simple to the very complex.Learning and Applications for Quantitative HCI:
Advanced HCI Topics
Agile HCI and Progressive User Excellence
This is a way of doing business and a standard of operational practice that never stops. For all the Fortune 500 companies I’ve taught and consulted with in the last 20 years, the ones that find the greatest online success are the ones that committed to making the study of HCI a non-negotiable, permanent, and non-discretionary ongoing investment.Learning and Applications for Progressive HCI:
Informed Action: Art of the DART
We’ve covered several key principles of effective user interactions, why and how it’s the users that determine all that happens, how all that is invisible, and how you go about uncovering and assessing it all. But what do you DO with all that insight and new knowledge? You must analyze it, decide what to do about it, act on it, and then re-test and tune it.Learning and Applications for Art of the DART:
